In-Stock Orders
Our in-stock Starlight Floor Mats normally ship within 24–48 hours after your order is placed.
Custom & Made-to-Order Products
Custom and made-to-order products require additional production time because they are created specifically for your order. Please allow approximately 4–8 weeks for production before shipping.
30-Day Returns — In-Stock Products
In-stock, non-customized Starlight Floor Mats may be returned within 30 days of delivery as long as they are:
* Unused and uninstalled
* In new/original condition
* Returned in the original packaging
* Returned with all included components and accessories
* Not modified, altered, cut, or damaged
Custom Product Returns
Because custom and made-to-order products are created specifically for your order, custom products are not eligible for our standard 30-day return policy.
Please review your custom selections carefully before submitting your order. If we make an error with your custom order or the product arrives with a covered manufacturing defect, contact us and we’ll work with you to correct the issue.
2-Year Limited Warranty
All Starlight Floor Mats — both in-stock and custom products — are protected by our 2-Year Limited Warranty against manufacturing defects under normal use.
Coverage includes manufacturing-related failures involving the starlight lighting, LED piping, controllers, included wiring, power connections, and other included electrical components.
The warranty does not cover normal wear and tear, accidents, misuse, improper installation, unauthorized modifications, cut or damaged wiring, or other customer-caused damage.
Need Help?
If you experience an issue, contact us with your order number and clear photos or video showing the problem. We’ll help troubleshoot the issue and, if it is covered by the warranty, provide the appropriate replacement part, replacement component, or other applicable resolution.
Important: Custom products may not qualify for standard returns, but they are still covered by the 2-Year Limited Warranty for covered manufacturing defects.